Solid Professional Results.
Communication is the number one skill in demand in the business world today. Thankfully, communication is learnable; anyone can master it with practice, which is why we offer practical, project-based, 1:1 coaching.
According to the Harvard Business Review, bad writing destroys productivity. In a survey of 547 business people, ‘81% of them agreed that poorly written material wastes a lot of their time’.
Specifically, it was ‘ineffective because it was too long, poorly organized, unclear, filled with jargon, and imprecise.’ To address these concerns, we provide needs-based practical coaching in the following areas:
Good business communications are clear, concise, and 100% buzzword and jargon-free. In group or 1:1 classes, we teach your employees to communicate with clarity. This session includes a bespoke style guide to set the standard your employees should follow. The class is practical, fun, and will have your team producing quality communications in no time.
Persuasive Writing Skills
We provide individual or group training that equips your staff with persuasive writing skills. This can address any need in your organization. From emails, to professional letters, to technical documents, to proposals and social media – we’re able to train your employees to create communications that provide consistency and minimize complaints.
We provide individual or group training that will assist you or your employees to deliver effective, confident, clear, jargon-free business presentations. According to Harvard Business Review, presentation skills are required to thrive in the C-Suite. If that’s your career goal, why not prepare yourself for it?
Research suggests only 10% of people enjoy public speaking. Confident public speaking is all about practice and mindset; we walk your employee through a series of steps ensuring they can deliver a speech that puts your company in the best possible light.
Negotiation isn’t restricted to the sales room; In fact, we negotiate daily in a variety of situations. We provide group training that equips your team with strong, confident, professional negotiation skills that will enable them to stand their ground whether inside or outside the office.
Customer Service Skills
Front-line customer service is one of the most demanding jobs! We’ll train your customer service team to deliver an exceptional level of service, to deal with difficult customers with professional ease, and to minimize the stress that accompanies a public-facing role. Front-line staff often feel overwhelmed, show them how much they are valued by giving them a skill-set that lets them do their job more effectively.
There’s a common belief in business that emotional intelligence is primarily the ability to establish rapport, display empathy, be approachable, and be a good listener. However, there are 12 elements of emotional intelligence, and some of the hardest to master are the ones that require you to deftly manage difficult communications. In either individual sessions or group classes, we’ll evaluate where you are, set a goal for where you want to be, and then work on each skill you wish to master in a step-by-step process.
According to the BBC, native English speakers are the world’s worst communicators. If your business deals across borders, it is essential to have your team members trained to communicate with those who use English as a second language.
If your employees regularly deal with difficult people or challenging personalities, then it is worthwhile having them trained to resolve conflict effectively. This also applies to internal conflicts; having a management team that can effectively manage staff members ‘deemed difficult’ is a great skill. Genuine communicators uncover the real reason for the difficulty, which could be a real motivator to improve (if you’re willing to view the situation objectively!)
We provide 1:1 executive training for those who manage the performance of a team. This covers your ability to manage effectively, the fundamentals of adult learning, and an analysis of your own strengths and weaknesses. We’ll cover topics such as 360 Degree Feedback, boundary-setting, objective-setting, evaluation, and effective feedback delivery. You’ll be evaluated against the 12 elements of emotional intelligence, and this will be used to tailor a program to your specific needs.
Needs Analysis-Based Coaching
We don’t provide ‘hard-skills’ training as such, but we can provide a needs analysis, a structured plan, and ongoing coaching that assists your employees in obtaining all the skills they need to function optimally in their role. Based on the evaluation, we will either offer in-house solutions or outsource to a company that provides industry-leading services.
Ready to become an exceptional communicator? To discuss your coaching requirements, contact us today.
Bad Writing is Destroying Your Company’s Productivity, Harvard Business Review
Top 10 Soft Skills in Demand, Live Career